Professional Summary

Versatile and results-driven MBA with a proven track record across the medical, energy, and service industries, specializing in medical practice administration, project management, and business development. Experienced in leading cross-functional teams, developing and executing strategic growth plans, and streamlining operations through innovative workflow design and technology integration. Demonstrates a strong ability to deliver measurable improvements in efficiency, compliance, and customer retention across specialized, regulated environments. Skilled in startup development, marketing strategy, infrastructure upgrades, and system implementations—including CRM, EMR/EHR, and analytics platforms. A strategic thinker and proactive leader, known for navigating complex challenges, driving organizational change, and achieving sustainable growth.

Education

Darla Moore School Of Business

Master of Business Administration (MBA)

Aug 2016 - Dec 2018, Columbia, SC

- GPA 3.6/4.0
- Coursework in project management, strategic business planning, and start-up development

University of South Carolina Aiken

Bachelor of Science Interdisciplinary Studies (B.S.)

Aug 1997 - May 2003, Aiken, SC

- GPA 3.6/4.0
- Cum Laude and Dean’s list

Experience

Insurance Masters LLC

Systems and Data Administrator

Nov 2021 - Current

• Designed and implemented end-to-end workflows across multiple platforms to streamline sales and customer service operations, contributing to a 12x growth in company performance.

• Developed analytics dashboards and KPIs for Administration, Management, and Sales teams, enabling real-time tracking of sales performance, service tasks, and enrollment workflows.

• Generated detailed reports by importing and normalizing data from diverse sources to support data-driven decision-making.

• Engineered a multi-tiered agent commission processing system, reducing commission calculation time from 2 weeks to under 4 hours.

• Oversaw Mobile Device Management (MDM), VoIP systems, and other key infrastructure components.

• Acted as primary liaison for external consultants and vendors.

• Led the implementation, deployment, and day-to-day administration of CRM software to support company-wide operations.

Gräfin Skin and Beauty

Business Development Manager

Mar 2015 - Oct 2018, Oakbrook Terrace, IL

- Led the development and execution of business plans and strategic initiatives for a nurse esthetician practice, overseeing expansion planning and implementation.
- Boosted customer retention by 30% and increased service purchases by 20% through a targeted strategy incorporating promotional rewards and discounts tailored to the niche clientele.
- Designed and executed a growth plan aligned with the esthetician’s long-term goals, including detailed analysis, budgeting, and cost projections across multiple expansion scenarios.

Aiken Urological Associates P.A.

Practice Administrator

Aug 2003-Sep 2016, Aiken, SC

- Provided comprehensive leadership and operational oversight for a physician’s practice, managing a medical staff of 12 and overseeing functions including payroll, purchasing, technical support, advertising, compliance, licensing, contracting, and accounting.
- Restored the business to profitability by developing and executing a business recovery plan and reestablishing critical vendor relationships.
- Led a successful initiative to introduce a second medical waste removal vendor to the region, breaking a local monopoly and significantly reducing service costs.

Technology Administrator

Jun 1999-Aug 2003, Aiken, SC

- Delivered technical support and led the upgrade of aging IT infrastructure to enhance operational efficiency and improve the patient experience.
- Spearheaded the transition to Electronic Medical Records (EMR), including the installation and configuration of a new network, server, and backup systems.
- Successfully executed a comprehensive overhaul of the practice’s information infrastructure, migrating both paper and electronic files into a unified Electronic Health Records (EHR) system.

Petalandherb.com

Marketing Specialist

Feb 2016 - Oct 2018, Batavia, IL

- • Led the development and execution of marketing strategies, including brand awareness campaigns and long-term marketing planning.
- •Partnered with the client to evolve the business model as an extension of Gräfin Skin and Beauty, contributing to overall business growth.
- •Designed and launched a comprehensive digital marketing initiative leveraging social media, content marketing, and SEO, resulting in a substantial increase in website traffic and new customer acquisition.
- Collaborated closely with the esthetician to gain in-depth product knowledge and effectively communicate value to customers through blog articles, email newsletters, website content, and social media channels.

Atkins Global

Project Controls Specialist – Nuclear Decommissioning

Apr 2017 - Feb 2019, Columbia, SC

- Supported the project management team with research, documentation, WBS/resource/risk analysis, and the capture of institutional knowledge. Coordinated with subject matter experts (SMEs) to ensure accurate project insights and alignment.
- Collaborated with the software development team to design user interface layouts and author user-facing documentation.
- Improved data entry team performance by developing streamlined workflows and quality control protocols, resulting in a 60% increase in speed and a 50% boost in accuracy.
- Designed the user interface, branding elements, and logo for proprietary software, enhancing usability and visual identity.
- Established project management best practices that eliminated data loss and significantly reduced file retrieval time.
- Created digital documentation using HTML/CSS for onboarding, software usage, and project workflows—cutting training time and boosting compliance by approximately 100%.

General Applications

- Excel
- Word
- PowerPoint
- Outlook
- Visio

Desktop Publishing

- InDesign
- InCopy
- Photoshop
- Illustrator

Project Management

- Microsoft Project
- Zoho CRM

Programming

- PowerQuery
- HTML
- CSS
- SQL
- Microsoft Access

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